Frequently Asked Questions Selling

Answers:

How does "SELL" work? 

• Fill out our quick and easy online submission form.
• Choose your selling method at the bottom of the form — either sell or consign.
• Upload your pictures and submit the form.
• You will receive an e-mail with either an offer or a decline, usually within 2-3 business days.
• If you receive an offer, you can accept or decline the offer. Note: Did you know you can earn 10% more by choosing to be paid with store credit?
• If you accept the offer, you can print a pre-paid UPS shipping label. Carefully package your item, affix the label to the outside of the box, and drop it off at any authorized UPS location.
• Once we receive your item, it will go through an inspection and authentication process. If it passes and you choose to sell your item, we will issue your payment within 3-7 business days. If you choose to consign your item, it has 120 days to sell. Once your item sells, we will issue your payment within 3-7 business days. If your item does not pass the inspection and authentication process, we will send the item back to you at our expense.
• Fill out our Submission Form now!

What designer brands do you buy? 
We are interested in purchasing the following items (with $250 minimum retail price):

Handbags & Small Leather Goods: 3.1 Phillip Lim, Alexander McQueen, Alexander Wang, Anya Hindmarch, Balenciaga, Bottega Veneta, Burberry, Cartier, Celine, Chanel, Chloe, Christian Louboutin, Dior, Fendi, Givenchy, Goyard, Gucci, Hermes, Jimmy Choo, Judith Leiber, Louis Vuitton, Marc Jacobs, MCM, Miu Miu, Moschino, Mulberry, Off-White, Prada, Saint Laurent, Salvatore Ferragamo, Stella McCartney, Tod's, Tory Burch, Valentino, Versace.

Jewelry & Accessories: Alexis Bittar, Cartier, Chanel, Charriol, David Yurman, Dior, Gucci, Hermes, IPPOLITA, John Hardy, Judith Ripka, Louis Vuitton, Tiffany & Co..

Watches: Burberry, Cartier, Chanel, Fendi, Gucci, Hermes, Louis Vuitton, Michael Kors, Michele.

Sunglasses: Burberry, Celine, Chanel, Chloe, Dior, Fendi, Gucci, Jimmy Choo, Louis Vuitton, Prada, Saint Laurent, Tiffany & Co., Tom Ford, Valentino, Versace.

Shoes: Burberry, Chanel, Chloe, Christian Louboutin, Dior, Fendi, Giuseppe Zanotti, Gucci, Hermes, Jimmy Choo, Louis Vuitton, Manolo Blahnik, Miu Miu, Prada, Saint Laurent, Salvatore Ferragamo, Tod's, Valentino.

Where do I find the submission form? 
In order to access the item submission form, you need to create a free account. Once you're signed into your account, click the "SELL" link in the main navigation then click "SELL & CONSIGN". From there click "Submit New Item" button, and submit the form.

How do I upload images of the items I want to sell? 
After taking the picture(s) with a digital camera, you will need to save them to your computer. In the submission form, you will click "browse" next to the image upload field. From there, find the file on your computer where the image is and double click it. It will then appear in the image upload field. If you have multiple images you can then click "Add another image". When you're done, you simply click "submit form".

How do you determine if my item is authentic or not? 
Your item will be reviewed by our in-house authentication experts who draw on extensive experience and familiarity of luxury goods to review the quality of materials, stitching, hardware, shape, color, serial numbers, holograms, dust bag, receipt, manufacturer's registration and authentication cards, original price tag - to name the top inspection points.

By submitting an item to Bag Borrow or Steal for Consignment or Direct Buy, you are representing that the item is authentic. If Bag Borrow or Steal determines in its sole discretion, that an item you submit for Consignment or Direct Buy is counterfeit or not authentic, Bag Borrow or Steal will return the item to you and you authorize Bag Borrow or Steal to charge you a $50 Authentication Fee.

If you resubmit the item or the item is returned to Bag Borrow or Steal for any reason, you authorize Bag Borrow or Steal to charge you an additional $50 Authentication Fee.

How do you determine the amount of your offer?  
Your item will be reviewed by our in-house authentication experts, and our offer will be based on a number of factors: the age and condition of your item, rarity, retail price, sales of comparable items, current fashion trends, and the inclusion of original materials, such as dust bag, receipt, manufacturer's registration and authentication cards, original price tag, etc.

Do you negotiate? 
Typically, the answer is no. However, there may be occasions where we find it appropriate to re-evaluate a submission.

How will I get paid? 
Sell - After your item is authenticated and accepted, you will receive a confirmation email that we are purchasing your item and we will issue your payment via PayPal or Check within 3-7 business days. You also have the option to earn 10% more by choosing to be paid with store credit. A store credit can be used at BagBorroworSteal.com and automatically applies to your next transaction - you don't have to do anything. And it never expires!

Consign - After your item is authenticated and accepted, it has 120 days to sell. You will receive a confirmation email once your item sells and we will issue your payment via PayPal or Check within 3-7 business days.

**You can also check the status of each online submission by clicking "SELL & CONSIGN" in your online account.

How will I know when I've been paid? 
If we accept your item, you will receive an e-mail letting you know that we are buying your item. Depending on the form of payment you've chosen, it will confirm that either you've been paid via PayPal, check or a store credit has been issued to your Bag Borrow or Steal account. You can also check the status of each submission in the "Sell & Consign" section of your online account.

What if I want to end my consignment term before the 120 day expiration? 
Bag Borrow or Steal will return the item to you and you authorize Bag Borrow or Steal to charge you a $50 Early Cancellation & Processing Fee.

What if you lose my item? 
We supply a pre-paid shipping label from UPS for your convenience. If your item is lost in transit AFTER the package has been scanned by UPS, we will honor the price you accepted and send you a check for that amount.

We will also take responsibility for the item while it's in our possession. Once your item reaches our warehouse it is safe, and we have checks and balances in place to keep track of it. If we have to return the item to you and it's lost, we will file a tracer investigation with UPS. If they approve the claim, we will honor the price you accepted and send you a check for that amount.

Do you buy shoes and/or clothes? 
In addition to accepting submissions for handbags, jewelry, sunglasses and watches, we have recently started accepting unworn women's shoes in sizes 6-10.5, as well as scarves and belts.